Restore & Renew Signature Gut Program Agreement

Introduction

Hey there! So lovely to e-meet you. My name is Emily Banks (ABN 74568700828), and I'm a qualified and registered Naturopath who has been lovingly absorbed in the natural health industry for over a decade. With a lot of diverse clinical experience under my belt, I now focus primarily on acne and eczema in my clinic, and although that may sound like a very niche area, the truth is that there's lots of underlying drivers to these conditions which many people in the general public share. I have put a lot of time, energy, knowledge, and love into creating my trademarked Clear Skin Formula which outlines the major biochemical and environmental drivers of acne and eczema. In order to help more people with their health through my trademarked process, I have created short courses and programs, like the one you're about to embark upon, to help correct things in our bodies and lives that contribute to ill health. Even if you don't suffer from problem skin (you lucky duck!), the information that I share in my short courses are relevant for anyone who needs support with those particular drivers; eg gut health, skincare, hormone health, stress and adrenal support. I hope that you find great support and healthy changes from partaking in them.

My short courses and programs are ideal for those who are self-motivated to improve their health in a holistic manner. They are not limited to people suffering from problem skin. My courses and programs are designed to dig deep on the drivers of ill health, and to correct them through the support of herbs, nutrition, lifestyle and dietary changes. This means they are not suitable for those who are looking for a quick fix, and aren't willing or able to put in the work as recommended to achieve healthy change.

The intention for my courses and programs is to bring about self-awareness and education around habits and drivers that are contributing to poor health, and offering recommendations and guidance around how to correct them. Some of my courses and programs come complete with prescription items, and some are purely for educational purposes. My goal is always that you feel more awareness and understanding around why certain symptoms are occurring in your daily life, and that you feel more educated and able to help yourself.

If you have any questions or need further information, please contact:

Emily Banks / The Acne & Eczema Clinic

help@acneandeczema.com | Suite 3/694 Ann St, Fortitude Valley 4006

You can find out more about me and The Acne & Eczema Clinic here:

https://www.acneandeczema.com/

This document sets out the Terms and Conditions you need to be aware of when purchasing any of my short courses or programs; in this instance, the Restore & Renew Signature Gut Program. Please take a moment to read it carefully as it sets out your important rights and obligations and I care about making sure we both know where we stand. When you sign up to participate in this program, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should notify me immediately so we can discuss your concerns.

Please note, this program is offered in compliance with Australian Consumer Law.

Restore & Renew Signature Gut Program Details

Description

This program is designed to give you all the baseline information you need to help heal your gut lining, restore your gut ecology and renew your gut environment. The four modules are:

Module One - The Realise & Release Phase.

This module covers extensive information about dietary habits, and what foods to avoid and include to support the gut. We work through understanding your current dietary habits and identifying what needs to change. We also look closely at how we become addicted to food, and what to expect when we cut out foods that we are using to manipulate our biochemistry.

Module Two - The Renew Phase.

This module covers extensive information about how your gut works, what can go wrong, and how we can use nutrigenomics and dietary changes to support a healthy gut. We look at what foods to focus on throughout the program (and far beyond), as well as how to support a healthier digestive system. We even go deep on what your plate should look like from a macronutrient perspective, and what kinds of pantry staples you can start to fill up on.

Module Three - The Accelerate Phase.

This module focuses on accelerating results through my exclusive Juice Accelerator Program. You can do this at any time over the course of the program (and far beyond). This module is complete with juice recipes and shopping lists, as well as more information on how we are using nutrigenomics to affect healthy change.

Module Four - The Redesign Phase.

This module is all about committing to new healthy habits, and redesigning what our days, plates and commitments to self look like. We cover information about different body-types and what kinds of diets and foods best serve them, and what things to focus on when this program is completed.

Delivery

The workshop is delivered online, via Practice Better. A short 1:1 phone consultation is included in this program.

Preparation

I have designed this program so that you don't need to prepare for it. Instead, we walk through all the things you need to know and step-by-step changes you need to make. The only thing I ask you to be before starting this program is committed to the process. This means you need to have the time to complete the program (which is around one hour per week) and can stay compliant with your prescription, which will continue over the course of the program. The program can be accessed online via your phone or computer, and you will receive email updates as new modules become available.

Important dates

This program is available 24/7 for registration, so there is no allotted start and end date. The program starts when you enrol and you are delivered course content weekly. Your prescription items will be posted to you after you enrol into the program and the phone consultation has been conducted, which should be in the first few days after enrolment.

Mutual Responsibilities

I am a qualified and registered professional Naturopath with 10 years’ experience in the industry. I have taken into account the need for personalised prescription of practitioner-only items, which are included in this program. This is why a 1:1 phone consultation is conducted with all registrants, so that I can alter your prescription depending on your needs and current health status. This is the only safety consideration of this program. The rest of the program is educational and self-exploratory.

Please be aware that all information given in this program is for educational purposes only, and you should consider for yourself how applicable the recommendations are for you. You should only take your prescription as advised, and if you have any problems arising in regards to the prescription, you should contact the clinic immediately via the Practice Better client portal or by emailing us at help@acneandeczema.com.

It is your responsibility throughout the program to complete the tasks set out, and to absorb and utilise, as you see fit, the information given. It is your responsibility to allocate time to complete the program, and to take your prescription as advised.

Disclaimer

Please note it is not possible for me to guarantee any kind of results from this program, as results are individual and dependent on many variables. These variables include your compliance with advice given, your ability to incorporate advice and recommendations into your day to day, your compliance with your prescription, your current state of health, previous medical history, levels of stress, lifestyle and exercise, sleep habits and food allergies or sensitivities that may not have yet been identified. The educational information in this program is not a substitute for personalised health or medical advice. If any concerns arise you should seek advice or support from a registered healthcare professional.

Limitation of Liability

You agree to indemnify me for any injury or illness that you might suffer or any damage or loss that might occur while you are participating in this program. If you have any doubts at all about any issue that might arise, you agree that you will conduct your own research and make your own fully informed decision about what is best for you.

In no event shall I be liable to you for costs, loss or damage of any kind arising out of or related to this Agreement or the program provided in relation to it. If this clause is unenforceable for any reason, my  total cumulative liability for all causes of action of any kind shall not exceed the total amount you have paid me for the program.

Intellectual Property

The materials and resources that I provide to you throughout this program are protected by copyright. They are for your personal use only and may not be copied or shared in any way without my written consent.

Confidentiality

I collect personal information about you at the start of this program so that I can prescribe a personalised prescription for you. This information includes your medical history, current medications, and what kinds of symptoms you are experiencing. I also collect personal information about you, including your address and contact information, so that I can post out your prescription items and contact you if necessary.

All the information I require is collected via Practice Better, which is the program where the course is delivered. Upon registration, you create an account which remains private and seen only by myself and my staff who are bound by a Confidentiality Agreement. Your personal information is stored securely and kept completely confidential. It will never be shared with anyone. If you choose not to provide me with the personal information I require to personalise your prescription and post items to you, then you will not be able to receive your prescription or complete the program.

Payment Terms

This program can be paid for with any card online, or via bank transfer at request.

There is currently one payment plan offered for this program, which is a $96.70 deposit followed by 4x monthly instalments of $250.

All purchases are in AUD and inclusive of GST. Payments are made via Practice Better, where all payment information is protected by encryption. No record is kept of your payment details unless you are in a payment plan, in which case your information is securely stored and encrypted and payments are processed monthly.

Refund Policy

I do not offer a refund for change of mind, so I encourage participants to choose carefully whether this program is right for you.

Consumer Guarantees

A minor problem in completing this program may include illness, lack of internet to access the resources, or inability to take the prescription items. To remedy this, you will have access to the course for a full 12 months after enrolment, so that you can complete it at your own pace if you can't keep up with the initial pace of the program. This means you will have an additional 8 months' access to the program once all the modules have been released. You are able to purchase prescription items at any time throughout that 12 months, though they should not expire prior to 12 months' post your enrolment. This means that if you struggle with your prescription, you can start to take them again when you're ready.

A major problem in completing this program may be if you are expecting to achieve certain results that cannot be guaranteed. This could be anything from resolution of skin problems to gut symptoms, or anything in between. The gut is a major driver of many health conditions, and this program may not be adequate to create significant change for you, especially if you have several health concerns. Things that can affect you getting results include your medical history, medication use, as well as your lifestyle and diet. This program is a great starting point to create changes in the gut, but there are no guarantees made about what kinds of changes you should expect, or that you should expect any at all. For example, if there is an unidentified infection in the gut creating many gut symptoms, you may see no changes at all from this program. You may not be able to embrace the dietary changes that are recommended throughout the program, which will also impact what kinds of results you may achieve.

If you choose to cancel your registration to this course prior to all the content being delivered, you are entitled to a refund, which will be determined pro-rata based on how much content you have had access to by the time you choose to cancel your registration. The cost of your prescription items is non-refundable, and there is a $99 administration fee to cover our costs of your registration to this program. If you choose to cancel your registration to this course after all the content has been delivered, you will not be eligible for a refund.

Jurisdiction & Dispute Resolution

The Acne & Eczema Clinic is located in Queensland. This agreement is subject to the governing law of Queensland.

If you have any issue or complaint arising out of your participation in my program or this Participant Agreement, we agree to make a genuine effort to resolve the dispute through negotiation and discussion.

If we are unable to resolve a dispute by negotiation and discussion within 14 days, the parties must proceed to mediation with the assistance of an accredited mediator who is independent of the parties. The mediator is to be appointed by agreement of the parties or, failing agreement within twenty-one (21) days of the first notification of the dispute, by a person appointed by the Chair of Resolution Institute, (ACN 008 651 232, Level 2, 13-15 Bridge Street, Sydney NSW 2000; telephone: 02 9251 3366, email: infoaus@resolution.institute) or the Chair’s designated representative. The Resolution Institute Mediation Rules shall apply to the mediation. We agree to share the costs of mediation equally between us.

It is a condition precedent to the right of either party to commence litigation other than for interlocutory relief that it has first offered to submit the dispute to mediation. Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.